Exchange and Refund Policy

Thank you for shopping with us! We strive to ensure that you are satisfied with your purchase. Please review our exchange and refund policy below:

 

Exchanges

• Exchanges are only accepted if the item has a manufacturing defect or if the wrong item was sent. In such cases, please contact our customer service team within 3 days of receiving your order.

 

Eligibility for Exchanges

To be eligible for an exchange, the item must meet the following conditions:

1. Condition: The item must be in new, unused condition, with no signs of wear, damage, or alteration.
2. Unworn & Unwashed: The item must be unworn and unwashed, with all original tags and labels still attached.
3. Original Packaging: The item should be returned in its original packaging (if possible) to ensure safe return.

 

Initiate an exchange or refund

1. Contact us: To initiate an exchange or refund, please contact our customer support via email or direct message with your order details and reason for the request.
2. Approval: We will respond to your request within 3 business days to approve your exchange or refund. Once your exchange or refund is approved, we will provide instructions for returning the item.

 

Shipping Costs

• We will cover the shipping cost for damaged or faulty items. For other requests, the customer will be responsible for the shipping fees.
• In the case of refunds, the original shipping cost will not be included in the refund amount.

 

Refunds

• Refunds are only issued for items that are damaged upon delivery or if the incorrect size was sent. If you receive a damaged item, please notify us within 3 days of receipt with photographs of the damage. 
• Refunds will not be processed for items that were customized or tailored to the customer's specifications.

 

Order Cancellation

• Cancellations must be requested within 24 hours of placing the order.
• After this period, we cannot guarantee a cancellation, especially if the item is being  tailored and customized to your specifications.
• In case of cancellation approval, you will be given the option for a refund.

 

Final Sale Items

• Certain items may be marked as final sale and cannot be exchanged or refunded. Please check the product description before purchasing.

 

We appreciate your understanding and support. For any further questions or concerns, please feel free to reach out to our customer service team.